Terms of use

Steam Oasis sells Artesian spas, Redwood Outdoors saunas and related backyard products, chemicals and accessories, and provides local service such as water testing, spa repair, and delivery coordination from our office at 1013 East Greenleaf Drive, Spokane, WA 99208. Specific prices, models, delivery dates, and service work are confirmed in a quote, invoice, or written agreement when you buy or book service.

Eligibility

You represent that you are at least 18 years old and that information you provide is accurate. If you contact us on behalf of a household or business, you represent that you have authority to do so.

Website and communications

This website is for browsing inventory, services, and office information. We do not take orders through an online checkout or contact form. You agree not to misuse the site, attempt to disrupt our systems, scrape content in a way that harms the site, or submit unlawful or misleading information by phone or email.

Product photos, specs, and availability can change. Catalog pages are for information; a sale is complete only when we confirm it with you.

Quotes, sales, and service

• Quotes are estimates until we confirm them in writing or by invoice.
• Manufacturer warranties (for example Artesian Spas or Redwood Outdoors) are between you and the manufacturer, except where we expressly agree in writing to perform covered service.
• Delivery, site access, electrical, pads, and crane or freight needs are your responsibility unless we agree otherwise in writing. We can help you plan; we do not guarantee a specific install date until it is booked.
• We do not perform onsite swimming-pool repair or scheduled pool maintenance visits. Pool help is education in the office.
• Call or email to schedule service. Missed appointments may need to be rebooked.

Fees and payment

Prices, deposits, and payment methods are as stated on your quote or invoice. Deposits and special-order items may be non-refundable once ordered, except as required by Washington law or as we agree in writing. Unpaid balances may delay delivery or service.

Intellectual property

The Steam Oasis name, logos, and website content are owned by us or our licensors. Manufacturer names, model names, and product images remain the property of those brands. You may not copy the site for commercial use without permission.

Third-party platforms

Maps, analytics, ads, hosting, and manufacturer sites are operated by third parties. We are not responsible for their outages, policy changes, or how they handle data under their own terms. See our Privacy policy for how we use those tools.

Disclaimer of warranties

The website is provided “as is” and “as available.” We do not warrant that the site will be uninterrupted or error-free. Product performance depends on installation, water chemistry, weather, electrical supply, and care. We do not guarantee specific energy costs, health outcomes, or that a spa will fit a particular backyard until we review the site with you.

Limitation of liability

To the fullest extent permitted by law, Steam Oasis is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits. Our total liability for any claim arising from these Terms or your use of the website shall not exceed the amount you paid us for the product or service giving rise to the claim in the three (3) months before the claim, or one hundred dollars ($100) if you have not purchased from us.

Some jurisdictions do not allow certain limitations; in those cases, the limit applies to the maximum allowed.

Indemnification

You agree to indemnify and hold us harmless from claims arising from your misuse of the site, your violation of these Terms, or your violation of applicable law, except to the extent caused by our own negligence or willful misconduct.

Governing law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Disputes shall be brought in the state or federal courts located in Spokane County, Washington, unless otherwise required by applicable law.

Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance.

Contact

Questions about these Terms? Email [email protected], call (509) 309-0747, or write to Steam Oasis, 1013 East Greenleaf Drive, Spokane, WA 99208.