Privacy policy

Steam Oasis is a hot tub, spa, and backyard wellness dealer in Spokane, WA, located at 1013 East Greenleaf Drive, Spokane, WA 99208. We operate this website and related office services (sales, water testing, spa service, delivery coordination, and supplies).

Information we collect

We may collect:

• Contact details you share — name, phone number, email address, mailing or delivery address, and the content of messages you send by phone or email. We do not use an online contact form.
• Purchase and service details — models you ask about, quotes, invoices, warranty or service notes, and delivery or appointment information needed to complete a sale or visit.
• Usage data — IP address, browser type, pages viewed, and similar technical data from cookies or similar technologies when measurement tools are enabled.

How we use your information

We use collected information to:

• Respond to inquiries and provide customer care
• Schedule office visits, service, delivery, and follow-up
• Process sales of spas, saunas, plunges, chemicals, and accessories
• Honor manufacturer warranties and local service we provide
• Analyze site performance and measure advertising when those tools are turned on
• Comply with legal obligations and protect our rights

How we share information

We do not sell your personal information. We may share information with trusted providers who help us run the business — for example website hosting, email, maps embeds, payment processors if you pay by card, freight or delivery partners, and (when configured) Google Analytics, Google Ads, or Meta advertising tools — under arrangements that require appropriate safeguards. We may also disclose information if required by law or to protect the safety of our customers and the public.

We do not share mobile numbers with third parties or affiliates for their own marketing. Sharing with subcontractors who support customer service, delivery, or repairs is permitted when needed to complete your request.

Cookies and analytics

This site may use cookies and third-party tools, including Google Analytics, Google Ads, and the Meta Pixel, when those accounts are connected. They help us understand how visitors use the site and measure ads. A chat widget from HighLevel (LeadConnector) may load so you can message the office from the site; that tool can collect the contact details and messages you send. You can control cookies in your browser settings. Disabling cookies may affect some features. Google Maps may load when you view the office map on this site.

Data retention

We keep information as long as needed to fulfill the purposes in this policy, complete sales and service, resolve disputes, and meet legal or tax requirements.

Your choices

You can ask us to update or delete contact details we hold, subject to records we must keep for sales, tax, or warranty. Depending on your location, you may also have rights to access, correct, delete, or restrict certain processing. To make a request, email [email protected] or call (509) 309-0747.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

This website is for adults shopping for backyard spas and related products. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest revision. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact us

Questions about this policy? Email [email protected], call (509) 309-0747, or write to Steam Oasis, 1013 East Greenleaf Drive, Spokane, WA 99208. See also our Terms of use.